Question 1

What is Visiguide?

Accepted Answer

Visiguide is a hospitality platform for publishing property websites and digital guest guidebooks from a single admin workspace. It includes a structured editor, live preview, in-guidebook help chat for guests, and an AI assistant that helps draft topics and articles.

Question 2

What is a digital guidebook?

Accepted Answer

A digital guidebook is an online property guide that guests open on any phone or tablet — no app install required. It typically contains check-in instructions, Wi-Fi details, house rules, appliance how-tos, and local recommendations. Hosts use digital guidebooks to reduce repetitive guest questions and create a smoother stay.

Question 3

What is a digital welcome book for vacation rentals?

Accepted Answer

A digital welcome book is the online version of the printed binder many short-term rentals leave on the kitchen counter. With Visiguide it lives at a shareable URL, can be sent to guests before arrival, and is updated instantly across all your properties.

Question 4

What is a digital house manual?

Accepted Answer

A digital house manual is an online guide covering how a property works: appliance instructions, heating and cooling, Wi-Fi setup, parking, waste and recycling, pool or hot tub operation, and any property-specific details. In Visiguide your house manual lives inside your guidebook and is accessible to guests on any device.

Question 5

How do digital guidebooks work with Airbnb, Vrbo, and Booking.com?

Accepted Answer

Digital guidebooks are shared with guests via a link or QR code, so they work regardless of which platform a stay was booked through. Send the guidebook URL in your standard pre-arrival message, or pair Visiguide with your property management system to deliver it automatically.

Question 6

How do guests access the guidebook?

Accepted Answer

You share a single link or QR code to the property or guidebook URL. Guests open it on any device — phone, tablet, or laptop — without installing an app or creating an account.

Question 7

Do guests need to install an app?

Accepted Answer

No. Guidebooks open in any modern web browser. Guests can save the link to their home screen for quick access during the stay, but no app store download is involved.

Question 8

Is there a chat or help feature for guests?

Accepted Answer

Yes. Every guidebook includes in-guidebook help chat. Guests ask questions and get answers grounded in your published topics, which cuts down on repeat texts and emails to you.

Question 9

Who is Lana?

Accepted Answer

Lana is the friendly assistant persona guests see in guidebook chat. Responses are always aligned with your guidebook context, so answers stay property-specific and accurate.

Question 10

Does Visiguide use AI for guidebook content?

Accepted Answer

Yes. The admin editor includes an AI assistant that helps you draft and refine guidebook articles and topics. You stay in control of what gets published — the AI suggests, you approve.

Question 11

How much time do digital guidebooks save?

Accepted Answer

Hosts and property managers using digital guidebooks typically save 5–20 hours per week by reducing repetitive guest questions about check-in, Wi-Fi, parking, and house rules. Most teams see a clear drop in inbound messages within the first month.

Question 12

Can I add a property website too?

Accepted Answer

Yes. Visiguide pairs property websites and digital guidebooks in the same admin workspace. Run a public marketing site for each property and send guests the guidebook link before arrival — branding and media stay aligned across both.

Question 13

What is the best digital guidebook for short-term rentals?

Accepted Answer

The best digital guidebook for short-term rentals is one that is fast to set up, easy for guests to use, and stays current without manual work. Visiguide is built for short-term rental hosts and managers, with structured topics, AI-assisted authoring, in-guidebook help chat, and live preview while you edit.

Question 14

Can I use my own domain?

Accepted Answer

Yes. Visiguide supports running on your apex marketing host and routing signed-in admin traffic to your workspace host, depending on your deployment configuration. Property URLs can be customized per property.

Question 15

Is there a free tier or trial?

Accepted Answer

Sign in to explore the workspace and check the pricing page for current plan limits and trial options. We update plans as the product evolves.

Question 16

Where is my data stored?

Accepted Answer

Content and media follow your deployment: object storage for assets and your configured database for structured data. Reach out to your team for region and retention specifics.

Question 17

Can I cancel or change plans?

Accepted Answer

Yes. Use account billing settings to switch plans or cancel, or contact support for enterprise arrangements.

Frequently asked questions

Frequently asked questions