Terms of Service

Agreement

These Terms of Service ("Terms") govern your access to and use of VisiGuide at visiguide.info and related services, operated by R&C Horizon, LLC ("VisiGuide", "we", or "us"). By creating an account or using VisiGuide, you agree to these Terms.

If you use VisiGuide on behalf of an organization, you represent that you have authority to bind that organization.

The service

VisiGuide provides tools to create branded property websites, digital guidebooks, and related guest-facing content. Features vary by plan and may change as we improve the product.

We may modify, suspend, or discontinue features with reasonable notice when practical.

Accounts and eligibility

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use VisiGuide.

Your content

You retain ownership of content you upload or publish, including property details, images, and guidebook materials.

You grant VisiGuide a non-exclusive license to host, display, and distribute your content solely to provide the service to you and your guests.

You are responsible for ensuring you have rights to all content you publish and that it complies with applicable laws.

Acceptable use

You may not use VisiGuide to publish unlawful, infringing, deceptive, or harmful content; to spam or harass others; to attempt unauthorized access to systems; or to interfere with service operation.

We may remove content or suspend accounts that violate these Terms or pose risk to users or the platform.

Subscriptions and billing

Paid plans, free trials, and billing intervals are described on our pricing page. Subscriptions renew automatically unless canceled before the renewal date. Fees are processed through Stripe.

Free trials do not require a payment method. When a trial ends without a subscription, published guest sites and guidebooks are paused; your content is kept and goes live again when you subscribe.

Refunds: except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or downgrades.

You may cancel at any time from your account billing settings. When you cancel, your subscription stays active until the end of the current billing period and then does not renew.

Disclaimers

VisiGuide is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation.

We are not responsible for guest bookings, third-party listing platforms, or the accuracy of user-provided property information.

Limitation of liability

To the maximum extent permitted by law, VisiGuide and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data.

Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the service will be brought exclusively in the state or federal courts located in Texas, and you consent to their jurisdiction.

Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the app before it takes effect. Continuing to use VisiGuide after the change takes effect means you accept the updated Terms.

Contact

Questions about these Terms may be sent to R&C Horizon, LLC at crfletcher@gmail.com.